Without our customers, members and subscribers Scrapbook-Bytes would not exist! For this reason our visitor satisfaction is key! Please contact us anytime with questions, concerns, suggestions and more!

Contacting Customer Support

All emails will receive a response during regular business hours and within 24-36 hours.

Customer service hours:
Monday-Friday 9am - 9pm EST; Saturday: 9 - 2pm EST; Sunday: closed or limited support

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YOU MAY NOW ALSO CONTACT US FOR LIVE SUPPORT during business hours, in addition to email, through the following methods:

Phone: 1-607-642-5391

OR

Skype: sbbcustomer.support
(You can download Skype FREEto any computer and make FREE CALLS between Skype users; you only need a headset with microphone!!!)

Scrapbook-Bytes knows that it is its' members that make it the wonderful community it is, and endeavours to meet their needs. Scrapbook-Bytes is happy to hear from members who need assistance, have a query, concern, complaint or praise for any aspect of the site and its team.

Scrapbook-Bytes endeavours to respond to all emails within 48 hours of reciept, however please allow up to 5 working days for a response, before contacting again. Ensure you check any Email SPAM folders you may have in cas ethe response has been misdirected.

You can help ensure you recieve the reponse you need by doing the following:

• Selecting the correct email address
• Titling the email appropriately eg. "Feedback", "Forum Help", "Store help" etc
• Including your name, SBB member name and a valid email address in the body of the email. If your enquiry is store related eg. a purchase; please ensure you include any order details and store log in details.
• Including as much detail as possible in the body of the email, including any error messages you may be recieving, will be helpful.

Before contacting Scrapbook-Bytes you should also check the following resources.

SITE FAQS and TUTORIALS: This information can be found here by clicking the Tutorials link at the top of the screen and includes answers to often asked questions including How to access the subscriber downloads, searching the gallery, submitting elements and more. FORUM: You can search the forum, particulary the Comments-Suggestions-TechnicalAdvice Forum for answers that may help you.
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If neither of the above resources help, then contact Scrapbook-Bytes via email by selecting the most appropriate email address as listed below:

For assistance with the SBB Store - Digital-Bytes - including orders, payments, subscriber memberships and Tid-Bytes Ezine please contact: customer.service@sbbemail.com

For assistance with the Forum or Gallery including faults, inappropriate posts, complaints, dead links or other issues please contact: admin@sbbemail.com

For general queries, complaints, marketing/adverising queries or praise please contact: admin@sbbemail.com

Element/download submissions are only accepted through the following email address. Please ensure that you have read and followed the SUBMISSION GUIDELINES before submitting your elements. submissions@sbbemail.com

Submissions to the TidBytes Ezine or Tutorials area of the site are accepted through submissions@sbbemail.com
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We appreciate your assistance in improving communication and ensuring you enjoy your experience at Scrapbook-Bytes.

The above information compiled by Shelleyrae Cusbert.